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Space type (level of service)

Space type, also called level of service, says how a rider travels and so what room they take in a vehicle: ambulatory (a seat), wheelchair, stretcher or bariatric. It decides which vans can take the trip and what the payer pays for it.

Also called: level of service, LOS, mobility type, mode of transportation

The common space types

  • Ambulatory: the rider sits in a regular seat.
  • Wheelchair: the rider stays in their wheelchair, secured in a wheelchair van.
  • Stretcher or gurney: the rider lies down in a litter van.
  • Bariatric: a wider wheelchair or stretcher with a higher weight limit, needing the right lift and equipment.

Space type in Medi-Cal

Medi-Cal talks about the mode of transportation: ambulance, litter van, wheelchair van or air for NEMT, and ordinary vehicles for NMT. The mode is chosen by the member’s provider on the PCS form, and the plan must authorize at least the lowest-cost mode that meets the member’s medical needs. Brokers often add their own codes for the same idea in their trip files.

Why it matters day to day

A van has a capacity per space type, such as two wheelchairs and three seats, and some seats fold away when a wheelchair is loaded. Dispatch has to match each leg to a van that has the right space free at that moment. Rates differ by space type, so a leg booked as ambulatory that was really a wheelchair ride is billed wrong.

Service level is a separate idea: how much help the driver gives, from curb to curb to hand to hand.

Going deeper: Wheelchair, ambulatory and stretcher trips: space types and what each needs from dispatch and billing

Sources

Checked on . Rules change: check the current version with the payer before you bill.

See your own trips in MileCall.

Bring a day of trips and a broker file to the demo. We’ll plan it, dispatch it, drive it in the driver app and bill it while you watch.