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Multi-load (shared ride)

Multi-load means carrying more than one rider in the same van at the same time, for example three dialysis riders from the same building. It lets a van do more legs a day, as long as no rider is made late.

Also called: shared ride, multi-loading, group trip

When it works

Shared rides work when pickups or drop-offs are close together in place and time: a senior building, a dialysis center’s shift change, an adult day program. Each rider’s pickup window and time on board still apply. Some riders must ride alone, because of their condition, their behaviour or the payer’s rules.

Billing a trip with several riders in fee-for-service Medi-Cal

When several recipients ride from a common loading point to the same destination, the Medi-Cal provider manual has the wheelchair van base code billed with a modifier for the number of patients: UN for two, UP for three, UQ for four, UR for five and US for six or more. Mileage is billed only on the first recipient’s claim, and each claim must come with an attachment listing the other riders’ names and Medi-Cal ID numbers. Riders picked up at different places, or dropped at different places, are billed as separate trips.

Brokers and plans set their own rules for shared rides; check each contract.

Sources

Checked on . Rules change: check the current version with the payer before you bill.

See your own trips in MileCall.

Bring a day of trips and a broker file to the demo. We’ll plan it, dispatch it, drive it in the driver app and bill it while you watch.