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Riders

Riders who know the van is coming.

A reminder the evening before and a C to confirm. On the way, nearby and arrived, in the rider's language, with a link to a ride page that carries your name. The daughter and the clinic can get the same texts.
Textsfrom (909) 555-0142
EREsperanza RuizEspañol
  • Inland Care Transit: enviamos un vehículo para su regreso. Siga el viaje: …/wmr/q8Lm

    11:05 a. m. · Delivered
  • Inland Care Transit: su conductor Rosa llega en unos 6 minutos en Van 12. Siga el viaje: …/wmr/q8Lm

    11:16 a. m. · Delivered

Sample data on this page: Inland Care Transit, its riders, drivers and clinics are made up.

Rider texts

A day of texts, in the rider's language.

A reminder the evening before, then on the way, nearby and arrived, and the will-call return. English or Spanish per rider. Every text is yours to reword, in both languages and per payer.
Textsfrom (909) 555-0142
EREsperanza RuizEnglishConfirmed
  1. Inland Care Transit: reminder, your ride is tomorrow at about 7:30 AM. Reply C to confirm or call (909) 555-0142 to change.

    5:30 PM · Delivered
  2. C

    5:34 PM · Received
  3. Inland Care Transit: Rosa is on the way in Van 12. Track your ride: …/wmr/p4Xn

    7:02 AM · Delivered
  4. Inland Care Transit: your driver Rosa is about 6 minutes away in Van 12. Track: …/wmr/p4Xn

    7:16 AM · Delivered
  5. Inland Care Transit: your driver has arrived.

    7:22 AM · Delivered
  6. Inland Care Transit: we're sending a vehicle for your return. Track: …/wmr/q8Lm

    11:05 AM · Delivered

A reply of C confirms the ride; a cancel request reaches dispatch as an alert. Texts go out from your company’s own Twilio number, which needs carrier registration before the first one is sent.

Where's My Ride

A ride page with your name on it.

The link in the text opens the rider's ride: no app, no sign-in, English or Spanish. Here is how to read it.

The link stops showing the ride a few hours after the drop-off: a company setting, from 1 to 72 hours, 4 by default. After that it says the link has expired and to look for a newer text.

What riders and facilities see

Caregivers and facilities

The daughter and the clinic hear it too.

Extra numbers on a rider get the same ride texts when you tick them, each in its own language. A clinic's contacts can be ticked the same way, and the clinic carries arrival notes the driver sees at the stop.
ContactsEsperanza Ruiz
  • Esperanza RuizEspañol
    Rider · (909) 555-0177
    Text ride updates
  • Maria RuizEnglish
    Daughter · emergency contact · (909) 555-0188
    Text ride updates

On the way, 7:02 AM: sent to Esperanza in Spanish and to Maria in English.

Colton Dialysis Center
1900 E Washington St, Colton, CA 92324
Front desk(909) 555-0190
Text ride updates
Arrival notes · shown to the driver at the stop

Side entrance on 9th St. Check in at the front desk. Van parking behind the building; the lift needs the second bay.

Rider profiles

What the driver needs to know, on the rider.

Needs, equipment, language, saved addresses and notes for the driver, with the rider's payers, contacts and authorizations. Likely duplicates are found and merged with their trips and history.
app.milecall.com/riders/esperanza-ruiz
Esperanza RuizWCEspañolActiveIEHP · member 9123 4567 · DOB Mar 4, 1951EditNew trip
Needs
OxygenDoor-to-door1 attendantLift van
Preferred driver Rosa · rides with others: yes
Notes for the driver

Ring twice. Ramp at the side door. Her daughter Maria usually meets the van.

Saved addresses
  • Home1420 N Rancho Ave, Colton, CA 92324 · side door
  • ClinicColton Dialysis Center, 1900 E Washington St, Colton, CA 92324
Contacts
  • Maria RuizDaughter · emergency contact · (909) 555-0188Texts
Authorizations
IEHP · PCS A-20311Jul 1 – Dec 31, 202648 of 78 unitsValid
Trips: 142 since Jan 2026Last: Tue, Oct 13 · dialysis · done
MergedDone

“Esperanza Ruíz” is now this rider: 14 trips, 1 contact and the import’s history moved over.

Send the first texts under your own name.

We'll set up your wording in English and Spanish, your Twilio number and the ride page with your credit, and walk you through what the rider, the caregiver and the clinic each see.