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Dispatch

Every trip on a run, every run in view.

The Calendar plans the day. The Dispatch board runs it: trips, runs and the live map side by side, with every van's ETA checked against its rider's pickup window each minute.
Book a demoThe driver app

Swipe sideways across the board: the queue, the runs and the live map.

Sample data throughout this page: Inland Care Transit, its riders, runs and vans are made up; the map's roads are real.

Calendar and auto-assign

Auto-assign plans. You approve.

The Calendar is the day as rows and cards: one row per run, one card per leg on the time grid, the state on its edge. Press Auto-assign and the open trips drop onto the runs you chose, with a proposal per run to read before you apply it. Or drag a card onto a lane yourself.

Checked before any trip lands on a run

  1. 01
    Windows and ride time

    Every pickup inside the payer's window; no rider on board past the payer's limit.

  2. 02
    Space type and run hours

    Wheelchair, ambulatory and gurney riders only on a van that carries them, between pull-out and pull-in.

  3. 03
    Zones and avoided drivers

    Hard zones kept to, soft ones warned; a rider's avoided driver never gets the trip.

Auto-assign · Tue, Oct 13

12 of 12 placed

4 runs · 98.4 loaded mi · 0 late

Plan applied to the runs
Auto-assign · Tue, Oct 13

12 of 12 placed

4 runs · 98.4 loaded mi · 0 late

Plan applied to the runs
Lena ParkWCPU 10:15 Rialto to DaVita Rialto, appt 10:45 · IEHP
Runs that fitRanked by added driving and lateness
  1. 1
    Van 12 · RosaWheelchair van · 3 stops left
    On time, adds 6 min · Pickup about 10:12
    Assign
  2. 2
    Van 03 · OmarWheelchair van · 2 stops left
    On time, adds 14 min · Pickup about 10:20
    Assign
  3. 3
    Van 09 · TuanWheelchair van · 3 stops left
    Marisol Ortega 9 min late, adds 11 min
    Assign
  4. 4
    Van 04 · LuisAmbulatory van · 2 stops left
    Breaks a rule: wheelchair rider on an ambulatory van
    This breaks: wheelchair rider on an ambulatory van. Assign anyway with a note for the audit log.
    Family confirmed her son transfers her and folds the chair
    Force assignNever mind

Place one trip by hand.

Shop a trip and every run that could take it is ranked by added driving, lateness and the rider’s detour. A run that would break a rule says which one. You can still force the assignment with a note, and the audit log keeps the note and the rule it broke.

Shown: Lena Park’s 10:15 pickup from the queue in the window above. Sample data.

On time again

Van 12 · Rosa, 7:53

Inside Hector’s 7:40 to 7:55 window. He gets a text naming the new van.

On time again

Van 12 · Rosa, 7:53

Inside Hector’s 7:40 to 7:55 window. He gets a text naming the new van.

Late-risk alerts

Caught at 7:32. Fixed by 7:33.

Every minute, each van's ETA is checked against its rider's pickup window. A pickup about to miss its window turns amber on the board and lands in the alert centre, with the runs that can still make it.
Alerts2 open, 1 newAcknowledge all
New
Late risk · Hector Morales

Van 04 · Luis reaches him at 8:01; his window closes at 7:55. Van 12 · Rosa can be there at 7:53.

OpenAcknowledge
7:32
Earlier
Pull-out held · Van 12

Brakes failed the pre-trip inspection. Rosa is waiting on the mechanic; the run's first pickup is at 7:30.

OpenAcknowledge
6:05

Refreshes on its own. Acknowledged alerts leave this list for everyone.

ETAs are recomputed after every change on the board, and from the van’s GPS once the run is moving. A rider moved to another van gets a text naming the new one.

Live map

Watch the fleet move.

Every van by status: green with riders on board, cyan on the way, amber when a pickup is at risk. Each marker carries its heading and the age of its last fix; trails, your zones and the yard geofences are drawn under them.
app.milecall.com/dispatch?view=map
DispatchTue, Oct 13 · 09:32BoardMap7 of 9 vans out
Vans7 on the road, 2 in the yard
  • Van 12R-4 RosaOn board
    Walter Kim on board, to Riverside
    SWfix 1 s ago
  • Van 09R-2 TuanLate 6 min
    Dolores Vega's pickup, 6 min late
    SEfix 4 s ago
  • Van 04R-7 LuisEn route
    To Ray Delgado, Riverside
    Sfix 2 s ago
  • Van 07R-9 MateoOn board
    Frank Lowe on board
    NEfix 3 s ago
  • Van 15R-11 AnaOn board
    Paul Nguyen on board, to Loma Linda
    Efix 6 s ago
  • Van 03R-5 OmarEn route
    To Sam Whitfield, Rialto
    Nfix 0 s ago
  • Van 21R-12 GraceEn route
    To Miguel Torres, Fontana
    Wfix 5 s ago
  • Van 18Yard
    Held at the yard: inspection
    Colton yardno fix: parked
  • Van 02Yard
    In the yard, no run today
    Colton yardno fix: parked

Will-calls

When the rider calls, the run is already picked.

A return without a time waits in the queue as a will-call. Ready now activates it, or set a time; the rider gets a text in their language, and the runs that can take it are ranked, nearest first.

The driver can call a return in too: “Rider ready for return” on the drop-off screen puts it in this queue, which is how Esperanza’s arrived at 14:48.

DispatchTue, Oct 13 · 14:481 will-calls waiting
Need a run0

Every trip has a run.

Will-calls waiting1When the rider calls
On callRita OkaforWCFrom Redlands clinicSample Health PlanReady now
Esperanza RuizWCSpeaks Spanish · IEHP
Will-call return · Colton Dialysis Center to 318 Cajon St, Redlands
Will-call activated, pickup now · 14:48
Runs that fitRanked by added driving and lateness
  1. Van 12 · Rosa · Pickup about 15:25
    On time, adds 4 min
    Assigned
  2. Van 03 · Omar · Pickup about 15:40
    On time, adds 11 min
  3. Van 09 · Tuan · Pickup about 15:30
    Dolores Vega's return 6 min late, adds 9 min
Text sent at 14:48, Spanish

Inland Care Transit: enviamos un vehículo para su regreso. Siga el viaje: …/wmr/p4Xn

Also on the board

Built for the hour when three things go wrong at once.

The board's layout is saved per user and everything on it updates live; nobody refreshes. The rest of what a dispatcher reaches for is a click away.
MessagesRosa · Van 12 · R-4Broadcast
Esperanza’s return is ready at Colton Dialysis. Head there after Walter’s drop-off.
Delivered 15:02 · Read 15:03
On my way
Rosa · 15:03 · quick reply
Message Rosa…Send
Vehicle down
A van breaks down or a driver goes home: the stops not yet picked up go back to the queue for reassignment, riders on board stay with the run, and a rider whose van changes gets a text naming the new one.
Change the van or driver for the day
Swap a run's vehicle or driver in place. Capacity by space type and the driver's credentials are checked before the swap goes through.
Breaks
Add a break after a stop or at a time. Every later ETA on the run moves with it, and the break shows on the driver's run.
Messages to drivers
One driver, or everyone on a run today. Each message shows delivered and read; drivers answer with a tap on a quick reply.
Day templates
Save a well-planned day under a name and apply it to another date. Every placement goes through the same rule checks as auto-assign.
Run manifests
Print one run or the whole day, every stop in order, each sheet marked “Prepared with MileCall”.
Search and shortcuts
One bar finds riders, trips and runs and runs actions, such as activating a will-call. Keyboard shortcuts cover the board.

See your own day on the board.

Bring a day of your trips. We'll plan it in MileCall beside your current software and walk through where the board would have caught a late pickup.

Book a demosales@milecall.com