L.A. Care rides go through Call the Car.
L.A. Care Health Plan covers Medi-Cal members across Los Angeles County and uses Call the Car as its vendor for both NEMT and NMT. What its own documents say about requests, notice and the PCS form.
From L.A. Care Health Plan’s own documents, checked on . Not legal or billing advice.
At a glance
- Arranges rides
- Call the Car, L.A. Care’s NEMT and NMT vendor
- Members request
- L.A. Care Member Services, “transportation” prompt
- Notice
- NEMT two business days; discharges and transfers same day
- PCS form
- L.A. Care’s LA6957, valid up to one year
- Service area
- Los Angeles County, except Catalina Island
Who arranges the rides
L.A. Care says it is “partnered with Call the Car, Inc. to provide high quality transportation services to our members,” and its May 2024 provider notice names Call the Car as L.A. Care’s Non-Emergency Medical Transportation (NEMT) and Non-Medical Transportation (NMT) vendor. A transportation company that wants L.A. Care trips is, in practice, dealing with Call the Car’s network, so its trips and paperwork follow Call the Car’s process.
Some Medi-Cal members in Los Angeles County are covered by Anthem Blue Cross through a contract with L.A. Care, and Anthem uses ModivCare. Check which plan the member’s card names before assuming the vendor.
Requests and notice
Members request rides through L.A. Care Member Services and the “transportation” prompt. The 2024 provider notice sets these minimum notice periods:
- NEMT for discharges and transfers: same day.
- NEMT: two business days.
- NMT door to door: two business days.
- NMT curb to curb: three hours.
The member handbook asks members to call at least 48 hours ahead, Monday to Friday, and as soon as possible for urgent appointments. Same-day discharge work is the part of the day a provider can’t plan the night before.
The PCS form
L.A. Care uses its own Physician Certification Statement, form LA6957 (revised August 2025). It is valid for up to one year from the provider’s signature and is faxed to L.A. Care’s Utilization Review Transportation Unit, not to the vendor.
One rule stands out: L.A. Care’s provider page says PCS forms should be submitted to its Utilization Management Department within 24 hours of the NEMT trip being performed. A trip can therefore run before its form is in, which is exactly when a transportation company needs to keep track of which legs are still waiting on one.
Not in the plan’s published documents
We couldn’t confirm these from L.A. Care’s own pages, so ask the plan or its vendor:
- How a transportation company joins the network (most likely through Call the Car).
- How transportation companies bill for L.A. Care trips, the claim form and the filing deadline.
Running L.A. Care trips in MileCall
Call the Car’s trip file comes in as CSV or Excel; you map its columns once and MileCall remembers the format for the next file.
Each rider’s authorization is kept with its date range and flagged before it expires, and a leg missing its authorization is held from billing with the reason shown, so a trip run before its PCS arrived doesn’t slip through.
MileCall isn’t connected to L.A. Care or its vendor; trips come in as files you upload.
See billingSources
Checked on . Rules change: check the current version with the payer before you bill.
Other Medi-Cal plans
How the rest compare, and the rules every plan shares, are on NEMT in California.
Inland Empire Health Plan (IEHP)
NEMT managed by IEHP since May 12, 2026; Call the Car keeps NMT. Five days’ notice.Health Net (Medi-Cal)
ModivCare schedules NEMT and NMT; Health Net’s Care Ride Unit approves the PCS first.Anthem Blue Cross (Medi-Cal)
ModivCare takes reservations, contracts providers and pays claims. Five business days’ notice.Partnership HealthPlan of California
No broker: Partnership’s Transportation Services coordinates rides. TAR plus PCS for NEMT.San Francisco Health Plan
ModivCare oversees the vendors since December 2024; SFHP approves NEMT in five business days.Health Plan of San Joaquin
Box-by-box CMS-1500 rules for NEMT claims and a 365-day filing limit.
See your L.A. Care trips in MileCall.
Bring a day of trips and the trip file you get today. We’ll map it in front of you, plan and dispatch the day, and show what billing holds and why.